Advice to Banks on AI: Philipp Buschmann of AAZZUR

February 2026

In the media

Data and AI should be used to improve the customer journey and reduce friction, not to generate internal reporting theatre. A chatbot is not the point; it is just another channel. — Philipp Buschmann, CEO, AAZZUR
AAZZUR's CEO shares candid advice on where banks are getting AI wrong, what they should prioritise, and why the shift has already happened. Philipp shares practical advice for bank executives navigating AI and data strategy in an environment where customer expectations have already shifted — covering payments, issuing, onboarding, compliance checks, fraud tooling, and data flows, where most organisations have accumulated capabilities over time from different providers, stitched together under pressure.
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